Support
Fast, reliable help when you need it. Our team is standing by to resolve your issues quickly.
Ways to get support
Call Us
Speak directly with a support engineer for immediate assistance.
Email Support
Email automatically creates a support ticket in our system.
Client Portal
Log in to our portal to submit new tickets and track existing ones.
Remote Support
A technician will give you a code to launch a secure remote session.
Support Hours
Monday – Friday, 9:30am – 5:30pm EST
Emergency support is available 24/7 for managed services clients with active service agreements.
Submit a Support Request
Fill out the form below and our team will respond within one business day.
Common Support Questions
How do I reset my password?
You can reset your password directly from the login screen of most applications, or contact our help desk for immediate assistance.
How long does it take for a response?
For critical issues, our response time is typically under 15 minutes. For general requests, we respond within 1 business day.
Do you offer on-site support?
Yes, we provide both remote and on-site support depending on the nature of the issue and your service agreement.